FAQ
Frequently Asked Questions
What can we tell you about your card?
- For details about RIT Dining - please visit the RIT Dining website
- To report an issue - please visit RIT Service Center
- Questions or concerns? Contact RIT Dining via the RIT Service Center
Q: How do I report an issue with this site or with my Dining Accounts?
Q: What does 'AVS check failed' mean? Why didn't my deposit go through?
Q: Can I request a refund of my Tiger Bucks funds?
Q: Where can I use my card?
A: You can use your card across campus!
- Dining Dollars can be used at all RIT Dining Locations - restaurants and retails locations, as well as vending machines.
- Tiger Bucks can be used at all RIT Dining Locations, vending machines, and at partnership locations such as the Digital Den, Barnes & Noble, RIT's Campus Post Office Locations, the Red Barn, the Student Health Center, and so on.
- A complete list can be found HERE
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Q: How do I report an issue with this site or with my Dining Accounts?
A: Please visit the RIT Service Center HERE to search for answers, self help guides, or to put in a support ticket.
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Q: What does 'AVS check failed' mean? Why didn't my deposit go through?
A: AVS stands for Address Verification Services - if you are attempting to make a deposit and you have received this message the credit card billing address you have entered does not match the address your credit card (or bank) has on file for you. Please confirm the billing address with your bank or credit card company before trying again.
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Q: I set up a Recurring Deposit based on a low balance, but it did not go through! Why didn't I get a deposit?
A: Recurring deposits are only triggered when your balance goes below the threshold you set, so first confirm that your balance has gone below the specified amount. Second, these deposits occur overnight so if your balance goes below the threshold you will not see a deposit until the following day. Please wait one day before submitting a support ticket.
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Q: I set up a Recurring Deposit based on a day of the week or month, but it did not go through! Why didn't I get a deposit?
A: Recurring deposits are only triggered once the day of the week or month you set has occurred, so first confirm the day of the week or month. Second, if you set an end date on your recurring deposits they will cease to occur, so confirm that your recurring deposits did not have an end date.
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Q: Can I request a refund of my Tiger Bucks funds?
A: If you are faculty or staff, yes. Please visit the RIT Service Center here to make that request.
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